OnlineAssistantforCANoeorCANalyzerAssertionsCANoe/CANalyzerterminatedunexpectedly.Pleaseexcusetheinconvenience.Thisshouldnotoccur.Acrashcanhavevariouscauses.ThecausescanbeCANoe/CANalyzerinternal,configuration-dependentaswellasexternal(e.g.,fromthirdpartyprograms).Usethelinksbelowtonavigatethroughourassistantorusethebuttonbelowtostart.StartAssistant1Checkforcurrentservicepack2Updateandtestwiththelatestservicepack3Nomorecrashesafterservicepackupdate4Timeofthecrash5Crashimmediatelywhenstarting6Corruptconfiguration7Testthethirdpartysoftware8Packallnecessaryfiles9Problemswiththirdpartysoftware10Packallnecessaryconfigurationfiles11ManuallypackallnecessaryconfigurationfilesOnlineAssistantforCANoeorCANalyzerAssertions11CheckforcurrentservicepackToexcludethepossibilityofalreadysolvedissues,ensurethatyouhaveinstalledthelatestservicepackforCANoe/CANalyzer.YoucanseethenumberofthecurrentlyusedversiononthesplashscreenwhenstartingCANoe/CANalyzer.Alternatively,youhavethefollowingoptions:ForCANoe/CANalyzerversionsolderthan9.0:OntheCANoe/CANalyzermenu,clickonHelp|Info.Adialogopensthatdisplaysinformationonprogramversion,theavailableoptionsandthelicenseinformation.BeginningwithCANoe/CANalyzer9.0:OntheCANoe/CANalyzerribbon,clickonFile|Help.Informationontheusedversionisdisplayedhere.Isthecurrentservicepackinstalledonthesystem?>Yes,ornoupdatepossible>NoOnlineAssistantforCANoeorCANalyzerAssertions22UpdateandtestwiththelatestservicepackYoucandownloadthelatestservicepackforyourCANoe/CANalyzerversionfreeofchargefromtheVectorDownloadCenter.Iftheupdatetothelatestservicepackdoesnothelp,thecauseofthecrashmustbeanalyzed.Doestheproblemstilloccurafterupdatingtothelastavailableservicepack?>Yes>NoOnlineAssistantforCANoeorCANalyzerAssertions33NomorecrashesafterservicepackupdateIfthecrashcannolongerbereproducedafterupdatingtothelatestCANoe/CANalyzerservicepack,thecauseofthecrashhaspresumablybeeneliminatedinthemeantime.Ifyouwanttobecertainthatthecausehasbeeneliminated,youcanprovideusyourconfigurationforananalysis.SendconfigurationOnlineAssistantforCANoeorCANalyzerAssertions44TimeofthecrashYES,crashimmediatelyafterstartingtheCANoe/CANalyzerapplicationNO,crashonlyoccursonceameasurementisrunning(testmodule,desktopchange,…)DoesthecrashoccurimmediatelywhenstartingCANoe/CANalyzer?>Yes>NoOnlineAssistantforCANoeorCANalyzerAssertions55CrashimmediatelywhenstartingIftheerrormessageoccurswhenstartingCANoe/CANalyzer,pleasecheckwhetherthelastopenedCANoe/CANalyzerconfigurationisdefectivebydoingthefollowing:OpentheCAN.inifileintheWindowsStartmenuunderAllPrograms|VectorCANoe/CANalyzer|CAN.INI.Findsection[LastCANoeConfigurations]or,analogously,[LastCANalyzerConfigurations]anddeleteallentriesthatbeginwith0to9.ThensavethefileandrestartCANoe/CANalyzer.DoesCANoe/CANalyzernowstartwithoutproblemsaftercleaninguptheCAN.inifile?>Yes>NoOnlineAssistantforCANoeorCANalyzerAssertions66CorruptconfigurationIfyoucanstartCANoe/CANalyzeraftertheCAN.inifilewascleaned,thelastopenedconfigurationwasdefective.Youcansendthistousforanalysis.SendconfigurationOnlineAssistantforCANoeorCANalyzerAssertions77TestthethirdpartysoftwareIfcleaninguptheCAN.inifiledidnothelp,itispossiblethat,amongotherthings,athirdpartysoftwareprogramispreventingstartupofCANoe/CANalyzer.Whichsecuritysoftwareisinstalledonyoursystem?>TestforKasperskyEndpointSecurityusers:MoveCANoe...
